whenwhyhow (formerly anbotux) integration with digital channels is done through an API. Traditional channels like Web, App, IVR, send a session summary with the metrics defined by the company. Chatbots & Voice Assistant channels send information at single iteration level, so that the platform helps with customization of new conversational channels not only at content and empathy level, but at usability level as well. Integration with customer database in order to have customer-segmentation is also done through an API. You only need to import the segments that will be analyzed. The integration process with Anbotux platform does not impact on any other Analytics or BI system that the company may already have in place.
See examples of integration with leading conversational platforms (it just takes hours):