whenwhyhow (a.k.a Anbotux) is an omnichannel customer-mindset analytics and actionable AI based #digitalempathy rule engine startup.
whenwhyhow is the missing piece of digital customer service and business intelligence puzzle providing a new case of actionable AI for intensive in customer service verticals, helping to improve loyalty, reduce churn and boost LTCV. The whenwhyhow integration with your digital channels and CRM is API based, easy & painless
Availabilty via digital channels should not be a trade-off with customer-mindset understanding & empathetic interaction. Bring the best of "human touch" old banking to the digital space.
Understand the insurance worries, concerns, price sensibility to competitors offerings and anticipate with empathy to solve their concerns.
Know which customers are reactive to strikes, bad weather forecasts or competitors marketing effort & empathetically update about their flights & inform about new routes or prices. Adapt your customer service channels to each customer desired type of communication.
Improve your customer service with customer-mindset understanding to add empathy to channels and improve engagement reducing the churn. Also add as white-label SaaS the solution combined with RCS Business Messaging for your enterprise customers
Improve your customer service with empathetic interaction based on detected patterns or trends or counter-react when potential service unavailability occurs or when the competitors launch commercial campaigns.
Optimize your sales channel-mix and fine tune the messaging/push according to the customer interaction style (time, preferred channels for each action, etc).
whenwhyhow (legal name: Anbotux Data Intelligence SL) received the seal of Innovative Small and Medium Enterprise (Sello de PYME Innovadora) by the Ministry of Science and Innovation (MICINN) from the Government of Spain.